How we work
Mission Focused
9th Way Insignia is a service-disabled veteran-owned small business (SDVOSB) that provides results-oriented technical solutions to federal government customers.
Our team offers 30+ years of experience delivering next generation technology solutions. We know what our customers demand and we take their mission seriously.
What We Do
Our Services
Software Development
We offer software design, development, implementation, and maintenance services using an Agile mindset, underpinned by a strong DevOps culture.
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Cyber Security
Our certified professionals provide a wide range of system security engineering and management services in support of our clients’ mission-critical applications and infrastructure.
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Enterprise IT
Our teams design, deploy, and operate IT infrastructures that empower our clients' success in operations and their ability to deliver products and services to their customers.
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Analytics & Artificial Intelligence
We deliver business intelligence and analytics solutions to meet a range of needs from basic data integration to AI and machine learning.
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Case Study
Improving Time to Resolution by Reducing Data Duplicates
- Problem
- Solution
- Results
Upon assuming responsibility on the VA.gov Enterprise Veterans Self Service (EVSS) contract, our team quickly identified that 30-40% of the issues encountered by the help desk were related to duplicate records found across the 4 data bases tied to VA.gov. This was causing veterans to experience resolution times of up to 6 months for tickets.
Our team formed a working group with VA counterparts and other system owners to evaluate the scope of the data duplication issue. In addition to the “clean-up” effort, we conducted a root cause analysis to determine why records were so frequently duplicated and what mitigations could be used to reduce errors moving forward. Within a few months, the data bases and processes had been updated and new data was being collected through the help desk to measure the impact of the changes.
Help desk customers saw an immediate reduction in processing time for tickets due to the reduction of data duplicates. Further, technicians are now able to resolve new data duplicate tickets within a week because of improved processes and training. The help desk team now meets with VA stakeholders and QA regularly to identify additional opportunities to improve the veteran user experience.
Case Study
Faster Decryption with a COTS Solution
- Problem
- Solution
- Results
VA’s eDiscovery Group was seeking a better way to decrypt PST files in Outlook. They were using dated technology that required multiple steps to decrypt a single file. In addition, PIV information needed for the process was located in 3 separate data bases, each with its own certification authority.
Our team identified a COTS solution that significantly improved the eDiscovery Group’s decryption capability. We implemented a test environment, migrated PIV information into a single data base, and demonstrated the overall solution’s effectiveness to VA. With our support, the customer achieved an initial ATO for release of the product.
The COTS solution resulted in faster, more efficient decryptions of Outlook files for users across the entire VA. The upgrade in their technology also provided a more streamlined process with a user-friendly interface that made the government’s job easier.
Case Study
Managing Complexity on the EA Program
- Problem
- Solution
- Results
The EA Support Services program at VA requires support for a wide range of tasks that involve multiple stakeholders, systems, and skillsets. Because of this complexity, it had historically been a challenge for the government and contractor support to stay focused on contract requirements and maintain visibility of progress across the program’s high-level objectives. This lack of traction was creating anxiety for the team.
Our program manager conducted team coaching and implemented an Agile approach that combined elements of SAFE and SCRUM to organize and complete work. The task intake process was streamlined using the government’s own Teams Foundation Server (TFS), which was customized to suit program needs. To further improve visibility, the team began tracking business requirements and technical tasks to related capabilities within the VEAMS tool—VA’s Enterprise Architecture Management Suite.
With the proper training, tools, and processes in place, our staff was empowered to take on responsibility for contract requirements with a new sense of clarity. The team has been operating much more efficiently, delivering products faster to our customers, with better visibility by all stakeholders throughout the process. Morale across the team is high and our customers have given several accolades to management for the marked improvements on the program.
