Mission Success
Through Intelligent Automation
9th Way Insignia, a Service-Disabled Veteran-Owned Small Business (SDVOSB), delivers secure, cost-effective solutions to Federal agencies. Through automation, AI, and applied analytics, we streamline operations, reduce manual effort, and drive significant cost savings.
Our expertise in system security engineering and software development optimizes workflows, eliminates redundancies, and enhances mission-critical operations—maximizing efficiency while lowering costs. By automating key processes, we help clients achieve more with fewer resources, ensuring long-term savings and stronger mission outcomes.
What We Do
Our Services
Software Development
We offer software design, development, implementation, and maintenance services using an Agile mindset, underpinned by a strong DevOps culture.
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Cyber Security
Our certified professionals provide a wide range of system security engineering and management services in support of our clients’ mission-critical applications and infrastructure.
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Enterprise IT
Our teams design, deploy, and operate IT infrastructures that empower our clients' success in operations and their ability to deliver products and services to their customers.
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Analytics & Artificial Intelligence
We deliver business intelligence and analytics solutions to meet a range of needs from basic data integration to AI and machine learning.
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Case Study
Modernizing EVSS for a Secure, Scalable Future
- Problem
- Solution
- Results
The VA needed to transition its Enterprise Veterans Self Service (EVSS) platform to a cloud-based, open-source solution without disrupting Veteran services. This required migrating outdated systems, enhancing self-service capabilities, and ensuring a seamless shift to VA.gov and Lighthouse APIs while maintaining security and stability.
Insignia leveraged DevSecOps to modernize EVSS efficiently. A cloud-based architecture using Infrastructure as Code (IaC) created scalable, reliable environments. CI/CD pipelines with Jenkins and Docker automated builds, testing, and deployments, reducing manual errors and accelerating releases. Proactive monitoring with AppDynamics and Splunk ensured real-time performance tracking and rapid issue resolution. A user-centric design guided feature enhancements based on Veteran needs, while a structured roadmap ensured a smooth transition. Regular biweekly releases integrated security updates, system improvements, and ongoing support.
Insignia migrated 74 features and four backend services to VA.gov and Lighthouse APIs, with full migration set for Q2 FY2025. Automation reduced Sprint cycles, doubled production releases, and eliminated 15 servers, optimizing infrastructure. System reliability improved, with real-time monitoring minimizing downtime and speeding up issue resolution. The modernization contributed in processing a 29.8% increase in disability claims processing, supporting PACT Act initiatives. Enhanced navigation and analytics-driven decommissioning streamlined Veteran access to services. By applying a secure, scalable modernization strategy, Insignia transformed EVSS into a future-ready platform, ensuring seamless service, improved security, and enhanced Veteran experience.
Case Study
Faster Decryption with a COTS Solution
- Problem
- Solution
- Results
VA’s eDiscovery Group was seeking a better way to decrypt PST files in Outlook. They were using dated technology that required multiple steps to decrypt a single file. In addition, PIV information needed for the process was located in 3 separate data bases, each with its own certification authority.
Our team identified a COTS solution that significantly improved the eDiscovery Group’s decryption capability. We implemented a test environment, migrated PIV information into a single data base, and demonstrated the overall solution’s effectiveness to VA. With our support, the customer achieved an initial ATO for release of the product.
The COTS solution resulted in faster, more efficient decryptions of Outlook files for users across the entire VA. The upgrade in their technology also provided a more streamlined process with a user-friendly interface that made the government’s job easier.
Case Study
AI-Driven Automation for Security & Compliance
- Problem
- Solution
- Results
VA faced manual, time-consuming processes that delayed compliance reporting and made it difficult to meet Zero Trust security mandates (EO 14028). Ensuring multifactor authentication (MFA) and encryption compliance across systems was a major hurdle.
Insignia deployed an intelligent automation solution using AI/ML, RPA (UiPath, Power Automate), and BI dashboards (Power BI). Automated ETL pipelines processed cybersecurity data, bots handled secure data extraction, and real-time dashboards provided compliance insights.
Automation saved 3,121+ labor hours per month (18 FTEs). Within 10 days, 360+ non-compliant systems achieved MFA and encryption compliance. VA became a leader in API data processing for eMASS, with reports validated by OMB. Insignia’s AI-driven automation improved efficiency, security, and compliance at scale.
